Shipping & Dispatch Policy

At ReliableKart.com, we aim to provide a reliable and transparent shipping experience for our customers.

This Shipping & Dispatch Policy explains where we ship, how orders are processed and dispatched, estimated delivery timeframes, tracking, customs considerations, and how shipping issues are handled.

Please review this policy before completing your order.

1. Shipping Destinations

ReliableKart.com ships to the United States and selected international destinations.

Shipping availability may depend on:

• The destination country
• The product ordered
• Applicable legal, regulatory or import requirements
• Product availability
• Carrier or shipping service availability

ReliableKart may be unable to ship certain products to certain destinations. Where an order cannot be fulfilled, any eligible refund will be handled in accordance with our applicable refund and cancellation policies.

2. Order Processing & Dispatch

After an order is placed, it is processed before it is dispatched.

Order processing may include:

• Payment confirmation and verification
• Prescription information or additional verification, where required
• Confirmation of product availability
• Packaging and preparation for shipment

An order is not dispatched until the required payment has been received and verified. Depending on the payment method, confirmation may be immediate, delayed, or subject to manual verification.

If prescription information or additional verification is required, processing and dispatch may be delayed until the necessary information has been received and verified.

Once your order has been dispatched, we will provide dispatch confirmation and, where available, tracking information.

3. Estimated Delivery Timeframes

Once an order has been dispatched, our delivery estimates are:

These are estimated delivery timeframes and not guaranteed delivery dates.

Actual delivery time may vary depending on customs processing, destination, carrier handling, public holidays, weather, transportation conditions, regulatory checks, and other circumstances outside our control.

ReliableKart currently publishes these same general delivery ranges on its website.

Important

Please allow additional time when ordering during:

• Public holidays
• Peak shipping periods
• Customs disruptions
• Severe weather events
• Carrier service interruptions
• Temporary border or regulatory checks

We recommend placing your order sufficiently in advance if you need your medication by a specific date.

4. Shipping Charges

Free shipping is available on orders above $249, subject to destination and product eligibility.

For orders where shipping charges apply, the applicable shipping cost will be displayed during the ordering or checkout process before the order is completed.

Shipping charges may vary according to factors such as:

• Destination
• Order size
• Package weight
• Shipping method
• Applicable carrier charges
• Customs or import-related requirements

Shipping charges may change from time to time based on carrier rates and applicable shipping conditions.

5. Shipment Tracking

Once your order has been dispatched, we provide a tracking ID or shipment tracking information when tracking is available for the selected shipping service.

Tracking information is normally sent to the email address associated with your order.

Please note that a newly issued tracking number may not immediately display movement.

It can take some time for the carrier’s tracking system to receive and update the shipment information.

If Tracking Has Not Updated

If your tracking information does not initially show movement:

1. Allow additional time for the carrier system to activate the tracking information.
2. Check the tracking information again later.
3. If the tracking remains inactive or unclear, contact our support team.

We will assist you in checking the available shipment information.

6. Discreet & Confidential Packaging

We respect your privacy.

Eligible orders are shipped in plain and discreet outer packaging designed to protect the confidentiality of your purchase.

The external package does not prominently identify the medicine or disclose unnecessary medical information about the contents.

Our packaging is also designed to protect the products during normal transportation and handling.

7. Customs, Import Regulations & Duties

International shipments may be subject to customs inspection, import regulations, taxes, duties, restrictions, or other requirements imposed by the destination country.

Customs authorities and local regulatory agencies operate independently of ReliableKart.

Because customs procedures vary between countries, ReliableKart cannot guarantee that every shipment will clear customs within a specific timeframe.

Before placing an international order, customers should review the applicable laws and import requirements of their destination country.

Customer Responsibility

Customers are responsible for understanding the applicable requirements for receiving or importing medicines at their destination.

ReliableKart cannot provide legal advice regarding the importation of medicines into a particular country.

8. Customs Delays

Customs inspections or regulatory checks may occasionally delay a shipment.

Possible reasons include:

• Routine customs inspection
• Import documentation requirements
• Product or quantity restrictions
• Local regulatory procedures
• Additional customs verification
• Carrier or border processing delays

These delays may extend the estimated delivery timeframe.

If your tracking information indicates that the package is undergoing customs or regulatory processing, please allow additional time for the relevant authorities or carrier to complete their procedures.

9. Delivery Delays

Although we work with shipping providers to deliver orders as efficiently as possible, certain delays are outside ReliableKart’s direct control.

Delivery may be delayed because of:

• Customs processing
• Carrier delays
• Weather conditions
• Public holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Local postal delays
• Temporary government or regulatory checks
• High shipping volumes
• Other unforeseen circumstances

A delay does not necessarily mean that a shipment has been lost.

We recommend checking the tracking information first and contacting our support team if you need assistance.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

• Full name
• Street address
• Apartment, unit, or suite number
• City
• State or province
• ZIP/postal code
• Country
• Contact information

If you notice an error after placing your order, contact us immediately at:

support@reliablekart.com

We will try to update the address if the order has not yet been dispatched.

Once an order has been handed over to the shipping carrier, changing the delivery address may not be possible.

11. Failed or Missed Delivery

If a carrier is unable to complete delivery because of:

• Incorrect address
• Incomplete address
• Recipient unavailable
• Refusal of delivery
• Failure to collect the package
• Local delivery restrictions

please contact our support team as soon as possible.

Additional shipping arrangements or charges may apply if a shipment needs to be resent because of customer-provided information or delivery instructions.

12. Lost Shipments

If your order appears to have been lost during transit, please contact us with your order number and tracking information.

Our team will review the shipment status and, where appropriate, coordinate with the shipping carrier.

If the shipment is confirmed as lost or otherwise qualifies under our applicable order-resolution policy, ReliableKart may provide a replacement shipment or another appropriate resolution.

ReliableKart currently states that eligible non-delivery, damaged, or incorrect orders may be resent at no additional charge.

13. Damaged or Incorrect Orders

Please inspect your package when it arrives.

If you receive:

• A damaged package
• A damaged product
• An incorrect product
• An incorrect strength or quantity
• Missing items

contact our support team as soon as possible.

Please provide:

• Order number
• Customer name
• Email address used for the order
• Description of the problem
• Tracking information
• Photographs of the package/product, where applicable

Our team will review the issue and determine the appropriate resolution in accordance with our applicable policies.

14. Separate Shipments

In some circumstances, products within the same order may be shipped separately.

This may occur because of:

• Product availability
• Inventory location
• Packaging requirements
• Shipping restrictions
• Carrier arrangements

If your order is divided into multiple shipments, separate tracking information may be provided where available.

15. Prescription & Verification Requirements

Certain medicines may require prescription information or additional verification before an order can be processed.

If additional information is required, dispatch may be delayed until the necessary information has been received and verified.

ReliableKart may decline or cancel an order where required verification cannot be completed or where fulfillment would not comply with applicable requirements.

Our Cancellation Policy provides additional information about orders requiring verification.

16. Order Cancellation Before Dispatch

If you need to cancel your order, please contact us as soon as possible.

Orders may be cancelled before dispatch, subject to the applicable Cancellation Policy.

Once an order has been dispatched or handed over to the shipping carrier, cancellation may no longer be possible.

For complete information, please review our Cancellation Policy.

17. Delivery Estimates Are Not Guaranteed

All delivery timeframes shown on ReliableKart.com are estimated timeframes only.

The estimated delivery period can change because of circumstances outside our control, particularly for international shipments.

ReliableKart does not guarantee delivery on a particular date.

If you require medication for ongoing treatment, we recommend ordering sufficiently in advance to allow for possible processing, carrier, or customs delays.

18. Communication & Order Updates

We may provide order-related updates by email or other available communication methods.

These updates may include:

• Order confirmation
• Payment confirmation
• Processing updates
• Dispatch confirmation
• Tracking information
• Delivery-related updates
• Requests for additional information

Please ensure that the email address and contact information provided during checkout are accurate.

If you do not receive an expected order email, check your spam or junk folder before contacting our support team.

19. Shipping Restrictions

ReliableKart reserves the right to restrict, refuse, or cancel shipment of an order where:

• The destination is not serviceable
• The product cannot legally be shipped to the destination
• Required verification cannot be completed
• The product is unavailable
• Shipping restrictions apply
• Customs or regulatory requirements prevent fulfillment
• The order cannot reasonably be fulfilled under applicable requirements

If an order cannot be fulfilled after payment has been received, any eligible refund will be handled in accordance with our applicable refund and cancellation policies.

20. Contact Us

If you have questions about:

• Shipping
• Delivery times
• Tracking
• Customs delays
• Missing shipments
• Damaged packages
• Order status

please contact our customer support team.

Email: support@reliablekart.com
USA Call/Text: +1 928-581-5488

For order and delivery questions, our support team is available to assist you.

Quick Shipping Summary

Shipping Destinations: United States and selected international destinations

U.S. Delivery: Approximately 2–3 weeks after dispatch

International Delivery: Approximately 3–4 weeks after dispatch

Free Shipping: Orders above $249

Tracking: Tracking information provided after dispatch where available

Packaging: Plain and discreet outer packaging

Customs: Customers are responsible for understanding applicable destination-country import requirements

Delivery Guarantee: Delivery estimates are not guaranteed

Shipping Support: support@reliablekart.com

Important Notice

ReliableKart.com is committed to providing a reliable and transparent shipping experience. However, international medicine shipments may be affected by customs procedures, local regulations, carrier operations, and other circumstances beyond our control.

Customers should review the laws and import requirements applicable to their destination before placing an order.

This Shipping Policy should be read together with our Cancellation Policy, Return & Refund Policy, Privacy Policy, Terms & Conditions, and applicable medical/product policies.

ReliableKart.com reserves the right to update this Shipping Policy when necessary. The latest version published on this page will apply to orders placed after the effective date.