Frequently Asked Questions

Add the products to your cart and go through checkout with your delivery details. The order is then held while payment is arranged — we send you the payment details separately rather than taking them on the site.

No. Guest checkout works fine. An account is useful if you reorder regularly, since it keeps your order history and saved addresses.

Because payment has not been confirmed yet. Orders sit on hold from the moment they are placed until payment clears — that is the normal state, not a problem with the order.

Usually, so long as it has not shipped yet — send us your order number quickly. After dispatch the contents and address are both fixed.

Before dispatch, usually — contact us straight away with your order number. After dispatch it generally cannot be changed, which is why it is worth checking the address at checkout.

Check your spam or promotions folder first, as that is where it usually is. If it is genuinely missing, contact us with the email address you used and we will confirm the order manually.

No minimum, but shipping is free only above $249. Below that a flat $29 applies, which on a small order can exceed the cost of the medicine — worth checking the total before you commit.

A card payment link, PayPal, and direct bank transfer. In each case the payment happens on the provider’s own system after you have placed the order.

By design. We do not collect card numbers on this website, so there is no card data on our servers to lose. Payment is arranged afterwards through a link or a bank transfer you initiate yourself. The safe shopping page explains what that means for you.

A card payment link is sent within 12 hours of your order. PayPal and bank transfer details are sent the same way.

No, and we never receive them in the first place. There is no card field anywhere on the site.

Never. Any message in our name asking you to reply with a card number, expiry date or security code is fraudulent, however convincing it looks. See protect yourself.

Direct bank transfer currently carries an extra-pills offer on ED medicines. The exact terms show at checkout when you select it.

When you complete the payment yourself through the link we send. Nothing is charged at the point you place the order.

About 2–3 weeks to a US address and 3–4 weeks elsewhere. Both are measured from the day the parcel leaves us, not the day you ordered, and customs can stretch the international figure further.

Within about 24 hours of payment clearing. Nothing dispatches before payment is confirmed, so the time you take to pay is part of the total. The delivery timeline breaks this down stage by stage.

Nothing on orders over $249, where the destination and products qualify. Under that it is $29 flat, wherever you are — which on a small order can cost more than the medicine.

To the US and a selected list of other countries. Whether a particular order can reach you depends on where you are and what is in it, so the pairing matters rather than the destination alone — worldwide shipping explains which combinations work.

No. The time is international transit and customs clearance, and no paid upgrade shortens a customs queue. If you need medicine this week, a local pharmacy is the right answer.

Yes — it is emailed when the parcel leaves, provided the service carrying it supports tracking. The order tracking page works too.

Almost certainly not. A tracking number exists from the moment the label is printed, but nothing appears against it until a carrier physically scans the parcel, and silence partway through a journey — customs especially — is routine.

Possibly, and if so it is payable by whoever receives the parcel. Those charges are levied by your own country, never collected by us, and vary too much between destinations for us to quote them.

Yes. The outer carton gives away nothing — no medicine name, no category, no clue as to the contents.

Probably not. A multi-item order may ship in more than one parcel and arrive on different days. If part of it is genuinely missing, our refund policy covers partial orders.

Before it has been dispatched, yes. Once it has been handed to the carrier, cancellation is generally no longer possible. The cancellation policy has the detail.

If the order was damaged, not received, the wrong product, or you are not satisfied with it. You choose between a replacement and a full refund.

Allow 30 business days from dispatch before treating it as undelivered — a large share of parcels that look lost at week three arrive in week four. You can contact us sooner about anything that looks actively wrong, such as tracking that never activated.

Yes — 40 days from delivery. Queries received more than 40 days after delivery cannot be entertained. The 40 days run from delivery, not from when the order was placed.

We issue a full refund and then charge only for the products you actually received.

That depends on your bank, card issuer or payment provider. ReliableKart does not control the processing time imposed by third-party financial institutions, and the date we issue a refund is not necessarily the date it shows on your statement.

Every product page names the manufacturer, active ingredient, strength, dosage form and pack size, across all 1,446 products. Naming the maker is the most checkable thing a pharmacy can do, and it lets you verify the pack against the page when it arrives. See original products.

Predominantly generic. Same active molecule, same dose as the originator — a different name on the carton and a very different price.

Often not, and each listing states its own position. Note the distinction that trips people up: an ingredient can hold FDA approval while a particular branded tablet containing it does not. Some of our strengths also exceed the approved ceiling for the molecule.

143 different manufacturers. The largest by product count are Cipla, Sun Pharmaceutical Industries, Intas, Abbott India, Zydus Cadila, Glenmark and Natco. The ED range comes mainly from Centurion Laboratories, Sunrise Remedies and Fortune Healthcare.

No. We checked all 1,446 products against more than fifty commonly diverted controlled substance names — opioids, benzodiazepines, stimulants, sedative-hypnotics and anabolic steroids — and found none. See controlled medications.

Because generics manufactured in India for a competitive domestic market cost less to produce and are not priced against US list prices. The pricing page shows the arithmetic rather than asking you to take it on faith.

Compare the pack against the product page — manufacturer, active ingredient and strength should match, and the batch number and expiry date should both be printed and legible. Missing batch and expiry printing is the clearest warning sign there is.

No — nobody on the support desk is a clinician. They can confirm what a product contains and who made it, but choosing a medicine, setting a dose or judging an interaction needs someone with sight of your medical history.

Our writers and reviewer are named, with their credentials, on the medical review process page, along with how content is checked and updated.

Call 911 immediately — do not message us and wait. Chest pain, an erection past four hours, sudden vision or hearing loss and severe allergic reactions are all emergencies, and no support queue moves fast enough to help with one.

It depends where you live, and the answer is worth having before you order rather than after. US customers in particular should read the FDA’s own position on personal importation, which is more restrictive than most people expect; we link to it directly on our shipping page.

Every page is served over HTTPS with a TLS 1.3 certificate, passwords are stored as salted hashes, and there is no card data held here at all. What we will not tell you is that any website is unbreakable. See the SSL page and the data security page.

Contact and delivery details, order history, a hashed password if you created an account, and standard server logs — plus the medical details asked for at checkout: prescriber name and number, allergies, current treatments, and whether you smoke or drink, all stored with the order, along with any prescription you upload or email. We never collect card numbers. An uploaded prescription is stored outside the public area of the server, not anywhere the web can reach.

Yes. Ask through the contact page and we will tell you what we hold and remove it, subject to any records we are required to keep.

Use the reset link on the account login page. We cannot read or tell you your existing password — it is stored as a hash, which is the point.

Not unsolicited ones. We do not send bulk marketing email and we do not sell or rent contact details. Anything you opted into carries a working unsubscribe link. See our antispam policy.

Email Support@Reliablekart.com, call or text +1 928-581-5488, use live chat, or the contact form. Email is best for anything with an order number attached.

The desk never closes and replies usually land the same day. What it does not mean is a person permanently waiting in live chat; outside staffed hours the chat quietly takes a message instead of faking a conversation. More on the support page.

Include your order number in the first message. Almost every slow support thread is slow because the first reply had to be a question rather than an answer, and on a message sent overnight that costs a day.

Report it on the contact page. Those messages go to whoever edits the content rather than into the order queue, and clinical corrections are passed to our reviewer. Please do tell us — an uncorrected error helps nobody.