Medicine and Prescription Policy

Our position, stated at the foot of every page on this site: Reliablekart.com does not dispense medications without a valid prescription from a licensed healthcare professional.

This page sets out what that means in practice — which products need one, how to send us yours, what happens if you do not, and, just as importantly, the things we are not able to do. The last part is where most prescription policies go quiet, and it is the part worth reading.

1. Which Products Need a Prescription

Prescription-only medicines require one. Over-the-counter products do not.

Most of our catalogue sits in the first group — medicines for heart and blood pressure, diabetes, asthma, HIV, antibiotics, oncology and men’s health are prescription medicines in essentially every country that regulates them. Whether a particular product is prescription-only where you live is determined by your own country’s law, not by ours, and the two do not always agree.

What is the same everywhere: we do not sell controlled substances at all — no opioids, benzodiazepines, stimulants, sedative-hypnotics or anabolic steroids. That is not a prescription question but a stock question, and the full list we checked the catalogue against is on our controlled medications page.

2. What We Ask For at Checkout

Checkout runs in three steps — billing details, medical details, then confirming the order. The middle step is where this policy applies. It asks for:

• Your prescriber’s name and telephone number, so a question about the prescription has somewhere to go.
• Drug allergies, or “None”.
• Current treatments — anything else you are taking, or “None”. This is the field that catches interactions, and it is worth filling in properly rather than skipping.
• Whether you smoke or drink alcohol, or neither.
• The prescription itself — a JPG, PNG or PDF up to 10MB, uploaded on that same step. It attaches to the order as you place it, which is the tidiest route because nothing has to be matched up afterwards.
• A confirmation that you are aware of the side effects, that you order at your own risk, and that the medicines are for your own use and not for resale.

Those answers are attached to the order itself, so whoever handles it can see them rather than having to come back and ask.

You can email the prescription instead, to support@reliablekart.com, quoting your order number. Use that if you would rather not upload, if the document only reaches you after you have ordered, or if the upload gives you any trouble. Either route is fine, and you do not need to do both.

A usable prescription is legible, unexpired, issued by a licensed practitioner, and shows the prescriber’s details, your name, the medicine, the strength and the quantity. A clear photograph is fine; a blurred one that has to be chased is the most common reason this step takes longer than it should.

3. What Happens to What You Send

The checkout answers are stored against your order, and so is any prescription you upload. Anything you email goes to the support desk and is used for the order it relates to. An uploaded file is kept outside the public area of the server, where no web address reaches it, and is opened only by the people handling your order. None of it is published, sold or used for marketing, and none of it becomes a wider medical record. Our safe shopping page covers how that is kept.

We may contact you about it: to ask for a clearer copy, to confirm a detail that does not read clearly, or to query a quantity that looks inconsistent with the prescription. That contact will come from an address ending @reliablekart.com and will never ask for a card number or a password — see our communication policy.

4. If a Prescription Cannot Be Provided or Verified

The order is not dispatched. Where an order cannot be fulfilled because required prescription information is not provided or cannot be verified, it may be cancelled and any eligible refund processed under our refund policy. Nothing ships in the meantime, and because payment is arranged separately from ordering, you will not have been charged for an order that never leaves.

We would rather cancel an order than dispatch one we should not have.

5. What We Cannot Do

This is the section that matters most, and the one that is usually missing.

• We cannot issue you a prescription. There is no prescriber on our staff and no consultation service here. A site offering to “prescribe” during checkout is not doing what that word means.
• We cannot give medical advice. Our support team are not clinicians. They can confirm what a product contains, its strength and its manufacturer. Choosing a medicine, setting a dose, judging an interaction or responding to a side effect all require someone with sight of your history.
• We are not a licensed United States pharmacy and hold no registration with the FDA, the DEA or any state board.
• We cannot advise on your country’s import law. It differs by destination and it is yours to check. The FDA’s position on personal importation into the US is more restrictive than most people expect.
• We cannot substitute for a pharmacist. If you want a medicine checked against everything else you take, that conversation belongs with a pharmacist who can see the full list.

6. On Self-Medication

Buying a prescription medicine without a prescription is easier online than it should be, and we would rather say why it is a poor idea than pretend the temptation does not exist.

A prescription is not administrative friction. It is the point at which somebody checks that the diagnosis is right, that the dose suits your kidney and liver function, that the medicine does not collide with something else you take, and that the symptom you are treating is not a sign of something else. Erectile dysfunction is a worked example: it is frequently the first visible sign of cardiovascular disease or diabetes, so treating the symptom without investigating it can mean leaving the actual condition to progress untreated.

There is also a specific and well-documented danger in this category. Someone who avoids prescription ED medicines because they take nitrates for angina — a combination that can cause a catastrophic drop in blood pressure — may take a “herbal” alternative believing it contains none, when a substantial number of such products have been found to contain undeclared sildenafil or tadalafil. The prescription step is what catches that.

7. In an Emergency

Call your local emergency number. In the United States, call 911. Do not email us and wait. Chest pain, an erection lasting more than four hours, sudden loss of vision or hearing, difficulty breathing or signs of a severe allergic reaction all need emergency care immediately.

8. Contact

Prescription questions, or to send one: support@reliablekart.com, or through our contact page. How our medical content is written and checked is set out on our medical review process page.

Common Questions