ReliableKart does not send unsolicited bulk email. This page explains what we do send, how to stop receiving it, how to tell a genuine message from a forgery, and what to do about email sent in our name that did not come from us.
1. Our Position on Unsolicited Email
We do not send marketing email to people who have not asked for it. We do not buy, rent, harvest or otherwise acquire email lists, and we do not sell, rent or share your contact details with anyone for marketing purposes.
This is not only a policy position. Unsolicited commercial email is regulated in most of the markets we serve — in the United States by the CAN-SPAM Act, which requires accurate headers and sender information, a clear way to opt out, and prompt action on opt-out requests. We follow those requirements, and the standards our own email providers impose on top of them.
2. Email You Will Receive From Us
There are only two categories:
- Transactional email about an order you placed. Order confirmation, payment details, dispatch and tracking information, and replies to questions you asked. These are part of fulfilling your order, so they are sent whether or not you opted into anything else, and they are not marketing.
- Email you explicitly asked for, such as a newsletter you signed up to. Every one of these carries a working unsubscribe link.
Placing an order does not sign you up to a newsletter. If you did not tick a box, you are not on a marketing list.
3. What We Will Never Do
- Send bulk marketing email to addresses that did not opt in
- Sell, rent or trade your email address or phone number
- Hide or disable the unsubscribe link, or make you log in to use it
- Disguise who the message is from, or use a misleading subject line
- Ask you for a card number, expiry date or security code
- Ask you for your account password
- Offer you controlled substances such as tramadol, Xanax or Adderall
The last three are worth remembering, because they are the fastest way to identify a forgery. We have no card form anywhere on this website and never collect card details by any channel, and we do not stock controlled substances at all — the full list we checked our catalogue against is on the controlled medications page.
4. Unsubscribing
Use the unsubscribe link at the bottom of any marketing email. It takes effect promptly and you do not need to give a reason or contact anyone.
If a link does not work, or you would rather deal with a person, email support@reliablekart.com and ask to be removed, and we will do it.
Unsubscribing from marketing does not stop transactional email about an order that is already in progress — you would otherwise lose your own tracking information. Once the order is complete, nothing further is sent.
5. How to Tell a Genuine Message From a Forgery
Pharmacy brands are impersonated constantly, and ours is no exception. Four checks catch almost everything:
- The sender address ends @reliablekart.com. A display name can say anything; the address after the @ is the part that matters.
- Links point to reliablekart.com. Hover or long-press to see the real destination before tapping. Watch for inserted words, hyphens, swapped characters and a different ending such as .co or .net.
- It never asks for card details or a password. Any message that does is fraudulent, however convincing it looks.
- It relates to an order you actually placed. We do not email people who have not ordered, so an unexpected “order problem” message is a warning sign in itself.
Our guide to pharmacy scams covers lookalike domains and phishing in more detail, including what to do if you have already entered card details somewhere.
6. Email Sent in Our Name That We Did Not Send
Email sender addresses can be forged, and a spammer does not need any access to our systems to put our name in a message. Receiving spam that appears to come from ReliableKart does not mean our systems were compromised or that your address was taken from us — in most cases the address came from an unrelated source and our name was attached to it.
If it happens, please tell us. Forward the message, or send us the sender address and the link it points at, through the contact page. We would rather know, and it lets us warn other customers.
Do not reply to it, follow its links, or open attachments. In the United States you can also report it to the Federal Trade Commission at reportfraud.ftc.gov.
7. Protecting Your Own Inbox
A few habits do more than any filter:
- Leave your provider’s spam filtering switched on, and report spam rather than just deleting it — reporting is what trains the filter.
- Never reply to spam, even to demand removal. A reply confirms the address is live and usually increases what you receive.
- Reach this site from a bookmark rather than from a link in an email.
- Use a password here that you do not use anywhere else, so a breach elsewhere cannot reach your account.
- Be wary of entering your address into unfamiliar sites offering discounts on prescription medicine.
8. Cookies and Tracking
Cookies are small files a website stores in your browser. We use them to keep your cart and session working, to remember preferences, and for standard analytics about how pages are used.
We do not use cookies to build marketing profiles for sale, and we do not need a cookie to send you email — that only happens when you give us your address. You can clear or block cookies in your browser settings, though parts of the site such as the cart depend on them to function.
9. Contact
Questions about this policy, an email you received, or a request to be removed from a list: support@reliablekart.com, or through our contact page.
