Communication Policy

This page sets out every way we will contact you, what each message is for, how to stop them, and how to tell a genuine message from a forgery. The short version: we contact you about orders you placed, from addresses ending @reliablekart.com, and we never ask for a card number or a password.

1. How to Reach Us

Email is the one we would point most people at: it gives you a written record, survives a dropped connection, and carries the order number that usually turns a reply into an answer rather than a follow-up question. The desk runs around the clock and messages are answered whenever they arrive, usually the same day — the support page explains what that does and does not mean.

2. What We Send You, and When

Messages from us fall into exactly two categories.

Messages about an order you placed. These are part of fulfilling the order, so they are sent whether or not you signed up to anything else. Across a normal order that means:

• Order confirmation, once the order reaches us.
• Payment details — a card payment link within 12 hours, a PayPal link, or bank details, depending on the method you chose. The order is held until payment clears.
• A question about the order, if something needs resolving before it can ship — an address that looks wrong, a quantity that does not match, or a prescription that is needed or unreadable.
• Dispatch and tracking, once the parcel leaves, where the shipping service carries tracking.
• A reply, whenever you write to us.

Messages you asked for, such as a newsletter you signed up to. These always carry a working unsubscribe link. Placing an order does not sign you up to one — if you did not tick a box, you are not on a marketing list.

There is no third category. We do not send unsolicited bulk marketing, and we do not sell, rent or share your contact details. Our antispam policy covers that side in full.

3. Text Messages and Calls

The phone number on your order is there so a delivery problem can be resolved quickly. We use it for that, not for marketing.

In practice a text or call happens when email has not worked and something needs an answer — a parcel that could not be delivered, an address that needs correcting before dispatch, or a payment that has not completed on an order you are waiting for. Email comes first; the phone is the fallback, not the default.

You can reply STOP to any text to stop them, or tell us by email, and it takes effect for marketing and non-essential contact. We will still need a way to reach you about an order already in progress — otherwise a delivery problem becomes your problem without you knowing about it.

4. What We Will Never Do

• Ask for a card number, expiry date or security code — by email, text, phone or chat. This website has no card form at all, so we never have cause to.
• Ask for your account password. Nobody here can read it and nobody needs it.
• Phone you demanding immediate payment to release a parcel.
• Ask for medical details outside the checkout step, where the prescriber, allergy and treatment questions are asked openly and for a stated reason.
• Offer you controlled substances. We do not stock them.
• Send you bulk marketing you did not ask for.

The first of those is the most useful thing on this page, because it needs no judgement: any message in our name asking for card details is fraudulent, however convincing the logo and however accurately it quotes your order.

5. Checking a Message Is Really From Us

• The sender address ends @reliablekart.com. A display name can say anything; what matters is the text after the @.
• Links point to reliablekart.com. Hover or long-press to see the real destination. Watch for inserted words or hyphens, swapped characters, and different endings such as .co or .net.
• It refers to an order you actually placed. We do not email people who have not ordered, so an unexpected “problem with your order” is itself a warning sign.
• It does not ask for card details or a password.

If something looks wrong, do not reply to it or follow its links. Reach us from a bookmark or by typing the address, and forward the message to support@reliablekart.com. Our guide to pharmacy scams covers lookalike domains and what to do if you have already entered card details somewhere.

6. Getting a Faster Answer

Almost every slow support thread is slow for one reason: the first message did not contain enough to act on, so the first reply had to be a question. On a message sent overnight that costs a day.

Include your order number, the email address used on the order if you are writing from a different one, one line on what you expected and what happened instead, and a photo if something arrived damaged. That is usually the difference between one reply and four.

7. What Support Cannot Help With

Medical questions. Our team are not clinicians. They can tell you what a product contains, its strength and its manufacturer. They cannot tell you what to take, what dose is right, whether something is safe alongside your other medicines, or what to do about a side effect. Those belong with a prescriber or pharmacist who knows your history — see our prescription policy.

Emergencies. If it is urgent, do not message us. Call 911, or your local emergency number. Chest pain, an erection lasting more than four hours, sudden loss of vision or hearing, or signs of a severe allergic reaction all need emergency care immediately. A support queue, however fast, is the wrong tool.

8. If Something We Published Is Wrong

Tell us through the contact page. It reaches the editorial side rather than the order queue, and anything clinical goes to our medical reviewer. An uncorrected error helps nobody, and we would rather hear it from you.

Common Questions